

Thanks! I very much enjoy my profession, but I can also clearly understand that it’s not for everyone. My major impression after lecturing for different engineering courses is that chemistry differs from most in that you need (even) more basics before things start getting cool. Most of the other engineers can start doing actual cool projects in first or second year, while the chemists don’t really get to the good stuff before third or fourth year. On the other hand, I’m very glad I pulled through to the cool stuff at the other side :D
With all the AI rollout in customer support, I’ve essentially built up a habit of almost immediately trying to get in touch with a human if the bot doesn’t give me what I’m looking for right away. My experience is that in most cases, the bot will try to walk me in circles, recommending that I try stuff I’ve already tried (that’s why I’m contacting support). In all those cases, the bot isn’t saving the company any time, it’s just wasting my time and making me irritated.
In some cases it does save them support capacity, if only because I eventually give up on getting any support and just quit the service.