The mother of an Arizona man who died after being unable to find mental health treatment is suing his health insurer, saying it broke the law by publishing false information that misled its customers.

Ravi Coutinho, a 36-year-old entrepreneur, bought insurance from Ambetter, the most popular plan on HealthCare.gov, because it seemed to offer plenty of mental health and addiction treatment options near his home in Phoenix. But after struggling for months in early 2023 to find in-network care covered by his plan, he wasn’t able to find a therapist. In May 2023, after 21 calls with the insurer without getting the treatment he sought, he was found dead in his apartment. His death was ruled an accident, likely due to complications from excessive drinking.

Coutinho was the subject of a September 2024 investigation by ProPublica that showed how he was trapped in what’s commonly known as a “ghost network.” Many of the mental health providers that Ambetter listed as accepting its insurance were not actually able to see him. ProPublica’s investigation also revealed how customer service representatives and care managers repeatedly failed to connect Coutinho to the care he needed after he and his mother asked for help. The story was part of a yearlong series, “America’s Mental Barrier,” that investigated the ways insurers employed practices that interfered with their customers’ ability to access mental health care.

  • shaiatan@midwest.social
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    3 days ago

    Don’t get me wrong - this is absolute bullshit, but no, that’s a bad take.

    The people that regulate this don’t give a shit if the average person is prosecuted because it doesn’t affect them. The only actual way the system gets changed is if the obscenely wealthy/regulators/lawmakers who profit over this go to jail. Not some schmuck with a 401(k).

    You penalize folks that happen to have a single share of this in their retirement portfolio, all you’re doing is screwing over the chunk of the populace that is already overworked and just trying to survive by shoving what they can into recommended retirement funds.

    • ImADifferentBird@lemmy.blahaj.zone
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      3 days ago

      Not to mention that most people have no idea what’s in their 401k. They just stick it into a mutual fund or agree to the company advisor or something and let it go.

      If you really want to do something that will encourage change, stop thinking about jailing the worker with the 401k and start thinking about jailing the board and the C-suite.

      • flandish@lemmy.world
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        3 days ago

        jail them according to proportions owned. this will get the C suite life and grandma a fine and will get the ones who see this happen actually making change, in the manners necessary.

        • Maeve@kbin.earth
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          2 days ago

          No, I see value in Grand doing 24 hours of community service in some sort of mental/physical health settings for poor people. That way she sees what she and her friends and family are facing, one major medical event away. Let her tell everyone about those turned away.

          • flandish@lemmy.world
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            2 days ago

            ok. works for me. i just think that if soup-to-nuts people “felt” the choices the corporations made in ways they actually felt - wallet or free time - things will change. corps will be dissolved. c suites jailed. yadda yadda.

            “what are you in for?”

            “i was majority shareholder in a corp that chose profit over people.”

      • shaiatan@midwest.social
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        3 days ago

        You’re actively advocating for citizens to be punished for decisions made by people in the ruling/investment class, while also advocating they commit violence that they will be jailed for. That’s honestly kind of impressive.

        Maybe try fining the people that pick the investments instead?

        • flandish@lemmy.world
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          3 days ago

          fining? fining does not work on the owning classes. that’s “just business.”

          they. need. prison.

          • shaiatan@midwest.social
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            3 days ago

            You 100% ignored my response.

            I said initially said to jail the fucks fueling this. You then said we should penalize the people with 401(k)s. I tried to shift the blame back to the people actually picking the damn stocks.

            • flandish@lemmy.world
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              3 days ago

              i’m saying proportional response is the key - the ppl picking the stocks and the people owning them. i 100% included your cohort in my response. they ALL need to be given credit for these corporate crimes.

              • shaiatan@midwest.social
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                3 days ago

                No. No you didn’t. NO ONE picks the damn stocks in their retirement account - not 100%.

                You either don’t understand how retirement accounts work in the US or you don’t care.

                • flandish@lemmy.world
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                  2 days ago

                  right. no one picks but they FUND. so when they are punished for funding - the SYSTEM will change. stop being thick.

                  • shaiatan@midwest.social
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                    2 days ago

                    stop being thick.

                    Take your own advice. Most people do not look at the fucking stocks in their retirement portfolio.

                    Also, “stop being thick” - you’re not from the US, are you? Literally no one here uses that phrase. Maybe stop advocating violence like you did a few comments ago?